This Refund Policy applies to all purchases made through the Menovia AI mobile applications and website (the "Platform"), including subscriptions, in-app purchases, and any other paid features related to Menovia AI and the Zeina™ experience (collectively, the "Services").
Key Thing to Know. When you purchase a subscription through the Apple App Store or Google Play Store, your purchase is processed by Apple or Google — not by Menovia. Refunds for those purchases are decided by Apple or Google, not by us. We will gladly help you submit a request, but only Apple or Google can issue those refunds.
1. Who Processes Your Payment
Depending on where you purchased Menovia, your payment is processed by one of three merchants of record:
- Apple App Store (iOS): Apple is the merchant of record for purchases made in the iOS app.
- Google Play Store (Android): Google is the merchant of record for purchases made in the Android app.
- Stripe (Web): For subscriptions purchased directly through menovia.ai on the web, Stripe processes the payment, and Menovia handles refund requests directly.
Menovia does not store your full payment card details. For in-app purchases, payment information is held by Apple or Google. For web purchases, payment information is held by Stripe.
2. How Refund Decisions Work
In-App Purchases (Apple App Store and Google Play Store)
Refund eligibility, timing, and approval for in-app purchases are determined by:
- Apple App Store refund policies and processes (for iOS purchases)
- Google Play Store refund policies and processes (for Android purchases)
- Applicable consumer protection laws in your jurisdiction
Menovia can assist you with subscription troubleshooting and provide information you may use to support a refund request, but Menovia does not control whether Apple or Google grants the refund.
Web Subscriptions (menovia.ai)
For subscriptions purchased directly on menovia.ai, Menovia handles refund requests directly. Our default refund policy:
- Within the 14-day free trial window: cancel anytime, no charge
- Within 7 days of being charged for a new paid subscription: full refund on request
- Beyond 7 days: refunds are generally not provided except where required by law or in cases of billing error
- Annual subscriptions: pro-rated refund within the first 30 days; no refund after 30 days except where required by law
3. How to Request a Refund
iOS (Apple App Store)
Refund requests for iOS purchases must be submitted to Apple through their official refund process:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Find the Menovia purchase
- Choose "Request a refund" and explain your reason
Apple typically responds within 24–48 hours.
Android (Google Play Store)
Refund requests for Android purchases must be submitted to Google Play through their official refund process:
- Open the Google Play Store app
- Tap your profile icon → Payments & subscriptions → Budget & order history
- Tap the Menovia order
- Tap "Request a refund" or contact Google Play support
Google Play typically responds within 1–4 business days.
Not Sure Which Store You Used?
If you are unsure whether you purchased through iOS, Android, or web, email support@menovia.ai with the subject line "Help Identify Purchase" along with your account email and approximate purchase date. We will help you identify the purchase channel so you can submit the correct refund request.
4. Cancellation vs. Refund
Canceling a subscription is different from requesting a refund.
Cancellation stops your subscription from renewing in the future. It generally does not refund charges that have already been processed. Unless the merchant states otherwise, you will typically retain access to paid features until the end of your current billing period.
How to Cancel a Subscription
- iOS: Settings → [Your Name] → Subscriptions → Menovia → Cancel Subscription
- Android: Google Play app → Profile icon → Payments & subscriptions → Subscriptions → Menovia → Cancel subscription
- Web (menovia.ai): Sign in → Account Settings → Subscription → Cancel
5. Situations Where Refunds Are Generally Not Granted
Apple and Google often decline refund requests in the following situations. Menovia generally follows similar guidelines for web subscriptions outside of the 7/30-day windows above:
- Forgetting to cancel before a renewal date
- Unused subscription time after a renewal you intended to cancel
- Dissatisfaction with AI outputs, features, or content after purchase
- Account or device sharing leading to unintended purchases (unless treated as unauthorized)
- Connectivity issues, device problems, or service outages outside Menovia's control
- Failure to use features during the subscription period
These are general guidelines. The final decision rests with the merchant (Apple, Google, or Menovia for web) and applicable law.
6. Billing Errors, Duplicate Charges, and Unauthorized Purchases
If you believe you were charged incorrectly, charged twice for the same subscription, or that an unauthorized purchase was made:
- Step 1: Submit a refund request with the appropriate merchant (Apple, Google, or Menovia for web).
- Step 2: Email support@menovia.ai with the subject line "Billing Issue" so we can help verify your subscription status, identify duplicate transactions, or confirm which store account was used.
Menovia may suspend or restrict access in cases of suspected fraud, repeated chargeback abuse, or violations of our Terms of Service.
7. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute with your bank or credit card issuer for a Menovia purchase:
- Apple or Google may restrict your store account or pause your subscription access during the dispute.
- Menovia may suspend access to the Platform linked to the disputed transaction while the dispute is under review.
- Once the dispute is resolved (in either direction), your access may be restored depending on the outcome.
We strongly recommend using the merchant's standard refund process and contacting support@menovia.ai for help before initiating a chargeback. Refund processes are usually faster and lead to better outcomes than chargebacks.
8. Free Trials
If we offer a free trial, the following applies:
- You will not be charged during the trial period as long as you cancel before it ends.
- You can cancel anytime during the trial through your device's subscription settings or the Menovia account page (web).
- If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription at the price disclosed at signup.
- Trial-to-paid conversions are not refunded simply because you forgot to cancel. Submit refund requests through the appropriate merchant if you believe an exception applies.
9. Family Sharing, Gift, and Group Subscriptions
If Menovia offers Family Sharing (iOS), group subscriptions, or gift subscriptions in the future:
- Refund policies for shared and gifted subscriptions are governed by the respective store's policies (Apple or Google).
- The original purchaser is generally the only person who can request a refund.
- If you received Menovia access as part of an employer-sponsored (B2B) plan, refund and cancellation are managed by your employer's account administrator, not by you directly.
10. Support Contact (Help, Not Refunds)
Menovia customer support can help you with:
- Identifying which merchant processed your purchase (Apple, Google, or Stripe via web)
- Troubleshooting access and subscription issues
- Confirming subscription status, plan, and renewal dates
- Guidance on the correct refund workflow
- Verifying duplicate charges or billing errors
For App Store and Google Play purchases, Menovia cannot process refunds directly — only the store can. For web purchases through menovia.ai, Menovia processes refunds directly per the terms in Section 2.
Menovia AI, 2503 S Linden Rd, 257, Flint, MI 48532-5462
Email: support@menovia.ai
11. Changes to This Refund Policy
We may update this Refund Policy from time to time. We will post updates in the app and on our website with a revised "Last Updated" date. Material changes will be communicated via in-app notice or email where required.
Prior versions of this Refund Policy are available on request.