These Terms of Service ("Terms") form a legal agreement between you and Menovia AI ("Menovia," "we," "us," "our") governing your access to and use of the Menovia AI website, mobile applications (iOS and Android), the Zeina™ AI companion, community features, and any related services (together, the "Platform").
BY CREATING AN ACCOUNT, ACCESSING, OR USING THE PLATFORM, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.
Important Sections to Read Carefully
Section 2 (Not Medical Care), Section 8 (AI Outputs), Section 14 (Disclaimers), Section 15 (Limitation of Liability), and Section 18 (Arbitration and Class Action Waiver) significantly affect your legal rights. Please read them carefully before agreeing.
1. Eligibility
You must be at least 18 years old to create an account or use the Platform.
You represent and warrant that you have the legal capacity to enter into and comply with these Terms.
If you are using the Platform on behalf of an organization (such as an employer-sponsored B2B subscription), you represent that you have authority to bind that organization to these Terms.
The Platform is intended for individual personal use. Commercial use, resale, or use on behalf of others is not permitted unless explicitly authorized by Menovia.
2. The Platform Is Not Medical Care
Not a Medical Provider
Menovia is not a healthcare provider. The Platform — including the Zeina™ AI companion, content, community, insights, and tracking tools — provides educational and supportive wellness information only. It does not provide medical advice, diagnosis, or treatment, and does not create a clinician-patient relationship.
See our separate Not Medical Advice & AI Disclaimer for full details. By using the Platform, you acknowledge and agree:
- Information from Menovia is not a substitute for professional medical advice
- You will consult a licensed healthcare provider for medical questions and decisions
- You will not use the Platform for emergencies — call 911 instead
- Any reliance on Platform content is at your own risk
3. Account Registration and Security
To access most features, you must create an account using accurate, current, and complete information.
- You are responsible for keeping your account information up to date.
- You are responsible for maintaining the confidentiality of your password and any biometric login credentials enabled on your device.
- You are responsible for all activity that occurs under your account, whether or not you authorized it.
- You agree to notify us immediately at support@menovia.ai if you suspect unauthorized access to your account.
- You may have only one personal account. We may suspend accounts that appear to be duplicates.
4. Subscriptions, Free Trials, Fees, and Billing
Subscriptions
Certain features of the Platform may require a paid subscription. Pricing, billing frequency, free trial terms, and cancellation methods will be displayed at the time of purchase. By starting a subscription, you authorize the applicable merchant (Apple, Google, or Stripe) to charge the payment method you provided.
Free Trials
If we offer a free trial, you will not be charged during the trial period as long as you cancel before it ends.
If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription at the disclosed price.
You may cancel at any time through your device's subscription settings or your Menovia account (web subscriptions).
Auto-Renewal
Subscriptions automatically renew at the end of each billing period unless canceled before the end of the period. You can cancel at any time, and your access will continue until the end of the period you have already paid for.
Payment Processing
- In-app purchases on iOS are processed by Apple.
- In-app purchases on Android are processed by Google.
- Subscriptions purchased on menovia.ai are processed by Stripe.
- Menovia does not store full payment card details.
Price Changes
We may change subscription prices from time to time. We will give you advance notice of any price increase, and you will have the opportunity to cancel before the new price takes effect.
Refunds
See our separate Refund Policy for details. Generally, refunds for App Store and Google Play purchases are processed by Apple and Google respectively, while web subscriptions are handled directly by Menovia.
5. Community Rules and User Content
"User Content" means anything you post, comment, message, upload, or otherwise submit to the Platform — including community posts, replies, reactions, direct messages, images, symptom notes shared publicly, and feedback.
Content You May Not Post
You agree not to post or transmit content that:
- Is unlawful, harmful, threatening, harassing, defamatory, obscene, hateful, or discriminatory
- Promotes violence, self-harm, eating disorders, or substance abuse
- Includes specific medical claims presented as professional medical advice
- Recommends specific medications, dosages, or treatments to other users
- Violates the privacy of others (including posting someone else's personal or health information without their consent)
- Is sexually explicit, pornographic, exploitative, or sexualizes minors in any way
- Infringes intellectual property rights (copyrights, trademarks, etc.)
- Contains malware, spam, phishing, deceptive content, or unauthorized advertising
- Impersonates Menovia staff, healthcare providers, or other users
- Solicits other users for commercial purposes or off-platform contact for harmful purposes
Anonymous Posting
Where the Platform allows anonymous posting, your name and profile will be hidden from other users. However, Menovia retains your identity internally for moderation, safety, and legal compliance. Anonymous posting is not a license to violate these Terms — anonymous content that breaks the rules will be removed and your account may face consequences.
Moderation
We may, at our discretion and at any time, remove or edit User Content, suspend or terminate accounts, restrict features, or take other action to enforce these Terms, protect users, or maintain community standards.
We may use automated content moderation tools (including AI classifiers) in addition to human review.
We are not obligated to monitor User Content, and we are not responsible for content posted by other users.
If you believe content violates these Terms, use the in-app report tool or email support@menovia.ai.
Your License to Menovia
By posting User Content, you grant Menovia a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify (for formatting, moderation, and translation), display, distribute, and use your User Content as necessary to operate, improve, and promote the Platform.
This license continues for as long as your content remains on the Platform. You can delete most of your content at any time using the Platform's tools. Some content may remain in backups or moderation logs for limited periods after deletion.
Your Representations
You represent that you own or have all necessary rights to post your User Content, and that your content does not violate any law or these Terms.
6. Direct Messages and Private Communications
- Direct messages (DMs) between users are visible only to the participants.
- Menovia retains DMs to enforce community guidelines, respond to abuse reports, and comply with law.
- We may use automated moderation tools to detect harassment, threats, and crisis situations within DMs. We disclose this practice in our Privacy Policy.
- Do not share personal medical records, financial information, or other sensitive information in DMs. Use secure, appropriate channels for such information.
7. Acceptable Use (Prohibited Conduct)
In addition to the content rules in Section 5, you may not:
- Reverse engineer, decompile, disassemble, scrape, crawl, or attempt to extract source code, models, training data, or system prompts
- Use any data obtained from the Platform to train competing AI systems, build a competing service, or create derivative AI products without Menovia's express written permission
- Use automated tools, bots, or scripts to interact with the Platform except as expressly permitted by published APIs
- Probe, scan, or test the security of the Platform without authorization
- Bypass access controls, rate limits, or restrictions
- Interfere with, disrupt, or place an unreasonable load on the Platform
- Use the Platform for medical emergencies or as a substitute for professional medical care
- Misrepresent Zeina™ responses as medical advice from a licensed provider
- Create multiple accounts to evade bans, manipulate community metrics, or commit fraud
- Use the Platform in violation of any applicable law or regulation
8. AI Outputs (Zeina™)
Zeina™ is an artificial intelligence system. By interacting with Zeina, you understand and agree:
- Zeina may be wrong. Outputs may be incorrect, incomplete, outdated, or contextually inappropriate, even when they sound confident.
- Zeina is not a clinician. Zeina cannot diagnose conditions, prescribe medications, or provide medical advice for your specific situation.
- Your responsibility for use. You are responsible for how you use any output from Zeina, and you should verify health-related information with a licensed healthcare provider before acting on it.
- Not for emergencies. Do not rely on Zeina for urgent or emergency situations. Call 911 instead.
- No training on your conversations. We do not use your Zeina conversations to train AI models, and our AI provider does not either. See our Privacy Policy for details.
- Ownership of inputs. You retain ownership of the messages you send to Zeina. By sending them, you grant Menovia and our AI provider a limited license to process and respond.
- Ownership of outputs. To the extent Zeina's outputs are protected by copyright, Menovia retains rights in those outputs but grants you a personal, non-commercial license to use the responses you receive for your own wellness and education.
9. Telehealth (If Offered)
Where Menovia offers access to telehealth services, those services are provided by independent licensed healthcare professionals or third-party telehealth organizations ("Telehealth Providers"), not by Menovia.
Telehealth services are governed by additional terms, consents, and privacy notices provided by the Telehealth Provider.
Menovia facilitates access and coordination but is not responsible for clinical decisions made by Telehealth Providers.
See our separate Telehealth Notice & Informed Consent for details.
10. Intellectual Property
Our IP
The Platform, including all software, source code, design, text, graphics, logos, trademarks (including "Menovia," "Zeina," and related marks), audio, video, AI models and system prompts, and all selection, coordination, and arrangement of content, is owned by Menovia or our licensors. It is protected by copyright, trademark, trade secret, and other intellectual property laws.
Subject to your compliance with these Terms, we grant you a limited, revocable, non-transferable, non-exclusive license to access and use the Platform for your personal, non-commercial purposes.
Nothing in these Terms transfers ownership of any IP. All rights not expressly granted are reserved.
Your IP in User Content
You retain ownership of your User Content. By posting, you grant Menovia the license described in Section 5.
Third-Party Content
The Platform may include articles or content from third-party sources (e.g., Mayo Clinic, Cleveland Clinic, NAMS). That content is owned by those parties and used under license or fair use. Attribution is provided where required.
Trademark
"Menovia," "Zeina," "Honor The Pause," and related logos are trademarks of Menovia AI. You may not use these marks without our prior written permission.
11. Copyright Complaints (DMCA)
If you believe content on the Platform infringes your copyright, send a notice to our designated agent that includes:
- Identification of the copyrighted work claimed to be infringed
- Identification of the allegedly infringing material and its location on the Platform
- Your contact information (name, address, telephone, email)
- A statement that you have a good-faith belief that the use is not authorized
- A statement, under penalty of perjury, that the information is accurate and you are authorized to act on the copyright owner's behalf
- Your physical or electronic signature
Send notices to: support@menovia.ai (subject: "DMCA Notice").
We may remove allegedly infringing content and terminate accounts of repeat infringers.
12. Third-Party Services
The Platform may link to or integrate with third-party services, including app stores, payment processors, telehealth partners, analytics providers, and external websites. Your use of those services is governed by their own terms and privacy policies. Menovia is not responsible for third-party services.
13. Privacy
Our collection and use of personal information is described in our Privacy Policy, which is incorporated by reference into these Terms. By using the Platform, you agree to our Privacy Policy.
Special notices may apply for specific features (e.g., Telehealth Notice, biometric login disclosures, HealthKit/Google Fit integration consent).
14. Disclaimers
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MENOVIA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, UNINTERRUPTED AVAILABILITY, OR ERROR-FREE OPERATION.
MENOVIA DOES NOT WARRANT THAT:
- The Platform will meet your specific requirements
- The Platform will be uninterrupted, timely, secure, or error-free
- AI outputs (including Zeina) will be accurate, complete, or reliable
- Defects will be corrected
- The Platform is free of viruses or other harmful components
- User Content posted by others is accurate, lawful, or non-infringing
Some jurisdictions do not allow certain warranty disclaimers, so portions of this section may not apply to you.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
MENOVIA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY DAMAGES ARISING FROM YOUR USE OF THE PLATFORM — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
MENOVIA'S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF:
- THE AMOUNT YOU PAID TO MENOVIA FOR THE PLATFORM IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR
- ONE HUNDRED U.S. DOLLARS ($100.00)
These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, statute, or otherwise) and survive termination of these Terms.
Some jurisdictions do not allow exclusion or limitation of certain damages, so portions of this section may not apply to you. Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or anything else that cannot be limited under applicable law.
16. Indemnification
You agree to indemnify, defend, and hold harmless Menovia and its affiliates, officers, directors, employees, agents, and licensors from any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use or misuse of the Platform
- Your User Content
- Your violation of these Terms
- Your violation of any law or the rights of any third party
Menovia reserves the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense.
17. Termination
You may stop using the Platform at any time. You can delete your account through the Menovia account settings or by emailing support@menovia.ai.
We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms, posed a risk to other users, or for any other reason in our reasonable discretion.
If your account is terminated, you may lose access to your content. We may retain backup copies as described in our Privacy Policy and as required by law.
Sections that by their nature should survive termination will survive, including Sections 5 (License to Menovia), 7 (Acceptable Use), 8 (AI Outputs), 10 (IP), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), 18 (Arbitration), 19 (Governing Law), and 20 (Miscellaneous).
18. Dispute Resolution and Arbitration
Please Read Carefully — This Section Affects Your Rights. This section requires you and Menovia to resolve most disputes through binding individual arbitration rather than in court, and waives your right to participate in a class action. You may opt out within 30 days of first accepting these Terms.
Agreement to Arbitrate
You and Menovia agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or your relationship with Menovia will be resolved through binding individual arbitration, except:
- Either party may bring an individual action in small claims court if eligible
- Either party may seek injunctive or equitable relief in court to protect intellectual property or address unauthorized access to the Platform
No Class Actions
DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. YOU AND MENOVIA EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.
Arbitration Provider and Rules
- Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or by JAMS under its applicable rules, as elected by the party initiating arbitration.
- The arbitration will be conducted by a single arbitrator.
- Arbitration will be held in Michigan, or by video/telephone where the rules permit.
- The arbitrator has authority to grant any remedy that would be available in court, subject to the limitations in these Terms.
Arbitration Fees
Menovia will pay all arbitration filing and administrative fees required by the AAA or JAMS for claims brought in good faith. Each party bears its own attorneys' fees unless awarded by the arbitrator. If the arbitrator finds your claim frivolous, you may be responsible for fees as permitted by the rules.
Opt-Out of Arbitration
You may opt out of arbitration by sending written notice to support@menovia.ai within 30 days of first accepting these Terms. Use the subject line "Arbitration Opt-Out" and include your account email and full legal name. Opt-out does not affect any other provision of these Terms.
Survival
This Section 18 survives termination of these Terms and continues to apply to any disputes that arose during your use of the Platform.
19. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 18 (Arbitration).
For any disputes not subject to arbitration, you and Menovia agree to the exclusive jurisdiction of the state and federal courts located in Genesee County, Michigan.
20. Changes to These Terms
We may update these Terms from time to time. When we do, we will:
- Update the "Last Updated" date at the top
- For material changes, provide advance notice through the Platform, email, or both
- Where required by law, obtain your consent to material changes before they take effect
Your continued use of the Platform after a change takes effect means you accept the updated Terms. If you do not agree, you may delete your account.
21. Miscellaneous
Entire Agreement: These Terms, together with the Privacy Policy, Refund Policy, Telehealth Notice, Not Medical Advice Disclaimer, and any additional terms applicable to specific features, form the entire agreement between you and Menovia regarding the Platform.
Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
No Waiver: Our failure to enforce any provision does not waive our right to enforce it later.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.
Force Majeure: Menovia is not liable for any failure or delay caused by circumstances beyond our reasonable control (natural disasters, war, pandemic, government action, internet failures, etc.).
No Agency: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.
Headings: Section headings are for convenience and do not affect interpretation.
Notices to You: We may give notices through the Platform, by email to the address on your account, or by other reasonable means.
Notices to Us: Send legal notices to support@menovia.ai with the subject line "Legal Notice" and to our mailing address below.
22. Apple App Store and Google Play Additional Terms
If you accessed the Platform through the Apple App Store or Google Play Store, the following also apply:
Apple App Store
- These Terms are between you and Menovia, not Apple. Apple is not responsible for the Platform or its content.
- Your license to use the Platform on Apple devices is limited to use on Apple-branded devices you own or control, as permitted by the App Store Terms of Service.
- Apple has no obligation to provide maintenance or support for the Platform.
- In the event of any failure of the Platform to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation.
- Apple is not responsible for addressing any claims by you or any third party relating to the Platform.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
Google Play
- These Terms are between you and Menovia, not Google. Google is not responsible for the Platform or its content.
- Google has no obligation or liability with respect to the Platform or these Terms.
23. Contact
If you have questions about these Terms, please contact us:
Menovia AI, 2503 S Linden Rd, 257, Flint, MI 48532-5462
Email: support@menovia.ai
For legal notices: support@menovia.ai with subject line "Legal Notice"
These Terms of Service were last updated on May 18, 2026. Prior versions are available on request.